Pega Helps QBE Free Nearly 50000 hours of Employees Time Annually with RPA

Mar 11, 2018
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Welcome to Seo Services Fairfield, the leading local SEO company in Connecticut. As a top SEO service provider in the region, we pride ourselves on delivering high-quality search engine optimization solutions that help businesses improve their online visibility and outperform their competition. In this case study, we explore how Pega, a prominent technology company, enabled QBE to free nearly 50000 hours of employees time annually with Robotic Process Automation (RPA).

Introduction to Pega and QBE

Pega is a global technology company that provides advanced digital process automation and CRM solutions to businesses across various industries. QBE, on the other hand, is a leading insurance provider, serving customers worldwide. By leveraging Pega's innovative RPA technology, QBE was able to streamline its internal processes, leading to significant time savings for its employees.

The Challenge Faced by QBE

Like many large organizations, QBE had numerous complex and time-consuming manual processes in place. These processes required significant manual effort, resulting in reduced efficiency and a drain on employee resources. QBE recognized the need to optimize these processes and sought a solution that could automate repetitive tasks and enhance productivity.

How Pega's RPA Transformed QBE's Processes

Pega's Robotic Process Automation (RPA) proved to be the ideal solution for QBE's challenges. RPA works by automating repetitive tasks and workflows, freeing up employees' time to focus on more strategic and value-added activities. Using Pega's RPA technology, QBE was able to automate a wide range of manual processes across various departments within the organization.

Improved Claims Processing Efficiency

One area where QBE experienced significant improvements was in claims processing. Traditionally, claims processing involves multiple manual steps, resulting in slow turnaround times and potential errors. However, with Pega's RPA, QBE automated many of these steps, reducing the overall processing time and minimizing the risk of errors. This led to improved customer satisfaction and faster claim settlements.

Enhanced Underwriting Processes

Underwriting is a critical aspect of the insurance industry, requiring careful assessment and analysis of risks. Pega's RPA enabled QBE to automate certain underwriting processes, such as data gathering and risk analysis. By automating these tasks, QBE's underwriters were able to focus on more complex cases, increasing their productivity and efficiency.

Streamlined Customer Onboarding

QBE also leveraged Pega's RPA to streamline its customer onboarding process, which involves various documentation and verification steps. By automating these repetitive tasks, QBE was able to reduce the time it takes to onboard new customers, improving the overall customer experience and enabling faster policy issuance.

The Results: Nearly 50000 Hours of Time Saved Annually

By implementing Pega's RPA, QBE achieved remarkable results. The automation of manual processes enabled QBE to free nearly 50000 hours of employees time annually. This significant time saving allowed QBE's employees to focus on more complex and strategic initiatives, leading to improved productivity, employee satisfaction, and overall business performance.

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Buang Susanto
Great read! 😊 It's amazing to see how Pega's RPA technology has helped QBE save a significant amount of employee time annually. This case study showcases the power of automation in boosting efficiency and productivity. Kudos to Pega for providing innovative solutions that empower businesses to outperform their competition. 👏
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